REFUND AND RETURN POLICY

At Energy Flash Shoes, our priority is your satisfaction. If for any reason you are not completely satisfied with your purchase, you have 30 calendar days from the date of receipt to request a return.

1. Eligibility for Returns

To be eligible for a return, the footwear must meet the following strict conditions:

• Product Condition: The shoes must be in the same condition that you received them, unworn and unused outdoors, and free from any signs of wear (scuffs, dirt, or creases).
• Fitting Advice: We recommend trying on the shoes only on a clean, carpeted surface to avoid marking the soles. Returns with dirty or marked soles will be rejected.
• Original Packaging: The product must be returned in its original shoe box, which is considered part of the product. The box must not be used as the outer shipping container and must not be damaged.
• Tags and Labels: All original tags and protective films must be intact and attached to the product.
• Proof of Purchase: You must provide the order confirmation or a valid receipt.

2. Return Procedure

To initiate a return, please follow these steps:

1. Contact us via email at info@flashenergyshoes.it stating your order number and the reason for the return.
2. Once your request is reviewed, we will provide you with the address of our authorized logistics center and detailed shipping instructions.
3. Important: Items sent back to the sender without prior written authorization will not be accepted and will remain at the customer's disposal at our warehouse.

3. Return Shipping Costs

Unless the product was received damaged or incorrect (subject to photographic verification), shipping costs for returning the item are the sole responsibility of the Customer. We strongly recommend using a trackable shipping service, as Energy Flash Shoes is not responsible for items lost or damaged during the return transit.

4. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 48 hours) at info@flashenergyshoes.it with clear photographic evidence. We will evaluate the issue and arrange for a replacement or a full refund at our expense.

5. Exchanges (Size/Color Changes)

Due to our international logistics flow, the fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

6. Refunds

• Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5 business days.
• Processing: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Banking Times: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@flashenergyshoes.it.

7. Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Customized or personalized products.
• Personal care goods (e.g., used insoles or cleaning sprays).
• Items purchased during "Final Sale" promotions.
• Gift cards.

8. EU 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still meet the integrity conditions mentioned in Art. 1.