SHIPPING POLICY

Welcome to Energy Flash Shoes. We are committed to providing you with trendy footwear at the best value. To achieve this, we partner with international logistics centers, allowing us to ship our products worldwide directly from the manufacturing hubs.

1. Processing Times

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Estimated Delivery Times

Due to the nature of our global supply chain, estimated delivery times are as follows:

• Italy: 7-15 business days.
• European Union & UK: 10-18 business days.
• Rest of the World: 15-25 business days.

Note: These times are estimates based on current averages. Delays may occur during peak seasons (Black Friday, Christmas), or due to customs inspections beyond our control.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout:

• Italy: FREE for orders of €49.00 and above.
• Italy (Orders under €49.00): Flat rate of €9.99.
• EU & UK: Tracked Shipping at a flat rate of €9.99.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time. Please allow 48-72 hours for the tracking information to update in the carrier's system.

5. Customs Duties and Import Taxes

To ensure competitive pricing, our products may be shipped from logistics centers located outside the European Union.

• The Customer is considered the "Importer of Record".
• Any customs duties, import taxes, or clearance fees applied by the destination country's authorities are the sole responsibility of the Customer.
• Energy Flash Shoes has no control over these charges and cannot predict their amount. Refusal to pay these fees does not entitle the customer to a refund of the order.

6. Shipping Address and Failed Delivery

It is the Customer's responsibility to provide an accurate and complete shipping address.

• In the event of a failed delivery due to an incorrect/incomplete address or if the package is refused by the recipient, any return or storage fees will not be refundable.
• If a package is held at a local post office or carrier depot, the Customer is responsible for collecting it within the timeframe set by the carrier.

7. Lost or Damaged Packages

If you do not receive your order within 30 business days or if the product arrives visibly damaged, please contact us immediately at info@flashenergyshoes.it with your order number and, in case of damage, clear photographic evidence.